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SHIPPING & RETURNS

SHIPPING POLICY

  1. Processing Time:

    • Orders are typically processed and dispatched within 1-2 business days from the date of purchase. However, during peak seasons or promotional periods, processing times may vary.

  2. Shipping Methods:

    • We offer standard and expedited shipping options. The shipping method selected will determine the delivery timeframe.

  3. Shipping Rates:

    • Shipping rates are calculated based on the weight of the package, the shipping method chosen, and the destination. These rates will be displayed at the checkout before finalizing your purchase.

  4. International Shipping:

    • We currently offer international shipping to select countries. International shipping rates and delivery times may vary depending on the destination.

  5. Tracking Information:

    • Once your order has been shipped, you will receive a confirmation email containing tracking information. This allows you to monitor the status and estimated delivery date of your package.

  6. Shipping Address:

    • Please ensure that the shipping address provided is accurate and complete to avoid any delays or issues with delivery. We are not responsible for lost or delayed packages due to incorrect addresses provided by the customer.

 

RETURN & EXCHANGE POLICY

  1. Return Eligibility:

    • We accept returns within 7 days of the delivery date. To be eligible for a return, the item must be unused, undamaged, and in its original condition with all tags and packaging intact.

  2. Initiating a Return:

    • To initiate a return, please contact our customer service team within the specified return period. You can reach us via email or through our contact form on the website. Please provide your order number and reason for the return.

  3. Return Shipping:

    • Customers are responsible for the cost of return shipping unless the return is due to an error on our part or a defective item. We recommend using a trackable shipping method to ensure that the returned item reaches us safely.

  4. Refund Process:

    • Once we receive the returned item and verify its condition, we will process the refund to the original method of payment within 3-5 business days. Please note that shipping fees are non-refundable.

  5. Exchanges:

    • Unfortunately, we do not offer exchanges at this time. If you wish to exchange an item, you will need to initiate a return and place a new order for the desired item.

  6. Damaged or Defective Items:

    • In the rare event that you receive a damaged or defective item, please contact us immediately upon receipt. We will arrange for a replacement or refund as applicable, and provide further instructions for returning the item if necessary.

  7. Final Sale Items:

    • Certain items marked as final sale are not eligible for return or exchange unless they are damaged or defective upon receipt. Please review the product description carefully before making your purchase.

 

Contact Us:

If you have any further questions or concerns regarding our shipping and return policy, please don't hesitate to contact our customer service team. We are here to assist you and ensure your shopping experience is enjoyable and hassle-free.

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